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Caring Star


The Win-Win-Win attitude is the heart of Bannister Plumbing. The customer must “Win”, the team member must “Win”, and the company must “Win”. The “Bannister Caring Star Team” is a group of individuals dedicated to appropriately distributing our company’s charitable contributions, sponsorships, community service efforts, and most importantly carrying out the team member “Win” in our mission statement. Our goal is to complete these tasks while adhering to the Bannister Plumbing values of “Faith, Family, and Excellence”.

The Bannister Caring Star Program will be funded in part by the “Bannister Caring Star Employee Giving Fund”. This fund provides an opportunity for team members to actively contribute and participate in our culture of giving. The Bannister Caring Star Employee Giving Fund will benefit, and be fully supported only by Bannister Plumbing team members.

We have also decided that Bannister Plumbing will be matching the team member contributions to the fund by increasing our budgeted Donations and Contributions by that amount each year. Employees will have the opportunity to provide the Caring Star Team with the name of their favorite charitable organization and the Team will decide where to place the available funds.


Team Member Needs:

  • Medical Emergencies
  • Acts of God
  • Funeral Expenses
  • Family Hardships
  • Team Member Sponsorships

*Funded solely by the Bannister Caring Star Employee Giving Fund, when available.

Donations / Contributions:

  • Team / Event Sponsorships
  • Advertising Opportunities
  • Non-Profit Organizations
  • Community Service Outreach

*Funded by the Bannister Plumbing Operating Budget

Team Members

Name: Troy Bannister

Job Title: Service Manager

Worked at Bannister Plumbing since: Opening day 1 in 2007

Favorite Part about working at Bannister Plumbing: Meeting homeowners and ensuring they are provided the quality service that they deserve.

What Caring Star means to me: Helping people when they are in need and reaching out to the community to get involved and show our appreciation!

Hobbies: Hunting and fishing

Family: Cami- Wife

Name: Zach Harrison

Job Title: Service Technician

Worked at Bannister Plumbing since: 2014

Favorite Part about working at Bannister Plumbing: The Christian and Family oriented base of the company.

What Caring Star means to me: The Caring Star to me is a way for our Bannister Plumbing family to show compassion for one another and with our community. Everyone needs help every now and then and Caring Star is a way for us to help when others are in need.

Hobbies: Hunting, Fishing, and sports.

Family: Married to Kirstie with two young boys, Kyser and Kohen.

Name: Jordan Shaver

Job Title: Service Technician

Worked at Bannister Plumbing since: June 16, 2016

Favorite Part about working at Bannister Plumbing: Being able to make customers happy by solving their plumbing problems in a safe professional manner.

What Caring Star means to me: It is a family outside of my family at home. Having someone there for you when you need a helping hand.

Hobbies: Spending quality time with family, hunting, and fishing.

Family: I’ve been married for nine years to my wonderful wife, Amber. We have one eight-year-old son named Corbin who loves playing baseball and spending time outdoors.

Name: Abran Porras

Job Title: New Construction Plumber

Worked at Bannister Plumbing since: 2010

Favorite Part about working at Bannister Plumbing: We work as a family.

What Caring Star means to me: Helping those in need during their struggles when they least expect help from others.

Hobbies: Playing basketball and baseball with my kids

Family: I have 4 kids and all of them have the same initials as I do…A.P

Name: Cortney Holman

Job Title: Registered Nurse – Heart to Heart Hospice

Caring Star Position: Community Member.

How I become a Community Member on the Caring Star Team: I liked what it is about and I told them I wanted to be a part of it!

What Caring Star means to me: Giving back to the community.

Hobbies: Shopping and spending time with my family and friends.

Family: I am married to a handsome cowboy and have 3 sweet little cowboys

Name: Kali Jo and Kynli Bannister

Job Title: Students at East Side

Caring Star Position: Kid Members (help think of FUN ideas that we can do)

What Caring Star means to me: Kali Jo says,” It is a Christian program that likes to help others. It’s really fun and I love getting to help others when they are in need, even though sometimes we don’t even know who all is receiving our help but we know it goes to a good place. When we built whisper phones it made me feel really good because I got to give back to my own school!”

Hobbies: Kali Jo – basketball, softball, riding horses. Kynli – basketball, riding horses and playing all the time!

Family: My family is always there for me. I have a mom and dad and a really good sister! My parents are the owners of Bannister Plumbing. They wanted me to learn how to help others and good ways to help others.-Kali Jo

Name: Layne Hawkins

Job Title: Customer Service Representative / Marketing Assistant

Worked at Bannister Plumbing since:: March 2018

Favorite Part about working at Bannister Plumbing: I love how this company is family oriented and the fun atmosphere!

What Caring Star means to me: Layne Hawkins says,” Being able to help employees of this company when they are struggling financially is a blessing!”

Hobbies: Hobbies – Riding horses, fishing, working cattle, spending time with friends & family.

Family: I’m the only girl out of 3 boys.

Online and paper forms will be available for submission from team and community members. Team members can also personally and confidentially go to the Culture and Care Manager at any time to make requests.

The Culture and Care Manager receives, tracks, and presents the requests to the Bannister Caring Star Team bi-weekly. In the event of emergency situations, emergency meetings or communications may be held. The Bannister Caring Star Team reviews the requests and takes an anonymous vote. Majority rule applies to all votes.